MailThisBack (MTB) collects information about our visitors to our website so that we can provide an experience that is responsive to our visitors’ needs. Information may be collected as part of fulfilling orders or information requests, purchasing products, or responding to communications from us (e.g., surveys, promotional offers, or confirmations). The types of personally identifiable information that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, credit card information, date of birth, gender, lifestyle, and other relevant information. MTB may also collect non-personally identifiable information about you, such as your use of our website, communication preferences, purchasing preferences and habits, and responses to promotional offers and surveys.


Collection & Use

The primary purposes for collecting your personally identifiable information are as follows:

  • providing services such as processing a transaction (e.g., fulfilling a request for information, or completing a product order)
    marketing and communications with you in relation to the products and services offered by MTB, marketing partners, and other trusted third parties
  • performing market research via surveys to better serve your needs, improve the effectiveness of our website, your experience with us and our various types of communications, advertising campaigns, and/or promotional activities
  • You will always be offered the choice not to submit your information or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name or email will prevent the processing of certain requests; not providing an address may limit the programs or offers we can make available to you that are geographically focused.

Processing and Disclosure

In most cases, the information you provide is added to our database. In the course of processing your information, some information may become known to MTB’s affiliates, and/or third party service providers for the purposes outlined within this Privacy Statement. As a general practice, MTB does not sell, rent, or give physical possession of your information to unaffiliated third parties outside the MTB system except for certain trusted third parties and partners. Situations in which MTB may disclose your information to others include:

  • in situations where sharing or disclosing your information is required in order to offer you products or services you desire
  • when companies or services providers that perform business activities on behalf of MTB require such information (e.g., credit card processing, customer support services, market research administration or database management services)
  • to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order
  • in order to provide information that will enable us to make our services and those of our trusted partners more effective.

If information is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require third parties to protect your information and abide by applicable privacy laws and regulations.


On occasion, as part of our commitment to keep you informed, we may mail, e-mail, telephone, or contact you by other means to notify you of new MTB products and services, or upcoming MTB special offers, events, enhancements, or other relevant information that may be of interest to you. You may also receive mailings or other communications from carefully selected third parties. We always offer you the option to decline any or all of these communications by contacting MTB directly.

We would like to keep all of our friends informed and equally able to take advantage of the benefits offered by MTB and its strategic marketing partners. In some cases your permission will be implied from the nature of the service requested or transaction undertaken. Your permission will be deemed given for communications from us that are necessary to fulfill transactions and services that you request.


To ensure that your personally identifiable information is accurate and up to date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or e-mail address changes, or you wish to add an additional method for us to communicate with you). Please note that in an effort to confirm the accuracy of your information, you may be asked to provide proof of identity (or other authentication materials) together with a completed access request form. Access to your information cannot be provided by telephone.

If, upon review, you wish to update your information, we will endeavor to do so in a timely manner. Occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on “back up” systems or within log files due to technical constraints, or financial or legal requirements. Therefore, you should not always expect that all of your information will be immediately or completely removed from our databases in response to your request.


MTB recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. All MTB owned web sites and servers have security measures in place to help protect your information against loss, misuse, and alteration to the extent within our control. Although “guaranteed security” does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards, including password controls, “firewalls” and the use of encryption where that is deemed appropriate.


As do most interactive websites, MTB may use cookies, invisible pixels, and web beacons to obtain information about you while visiting our web sites. A cookie is a very small text file that is sent to your browser from a web server and stored on your computer’s hard drive. It assigns the computer with a unique identifier, which in turn, becomes your identification card whenever you return to a MTB web site.

Cookies are designed to save you time because they help us to provide you with a customized experience without you having to remind us of your preferences each time you return to our web pages. MTB cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive. Cookies can also help us provide you with a personalized on-line experience in the following ways:

  • they remember your user name and password for future visits so log-in is easier and faster
  • they ensure you are provided with the appropriate frames and content
  • they ensure you obtain all requested information
  • they help us deliver communications that are relevant and responsive to your interests and location

MTB cookies are limited to our web sites only, and are not designed to follow you when traveling on the Internet after leaving MTB owned web sites. We track the usage of our web sites in order to better meet your needs and to help make it easier for you to find information in the future. Please note that in addition to MTB cookies, various third parties may also place cookies on your computer’s hard drive. MTB is not responsible for the presence or absence of third party cookies, or for the technological capabilities or practices employed by third parties in connection with third party cookies.

If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that you are prompted to accept or reject cookies on an individual basis or you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our web sites and our ability to recognize your browser from one visit to the next.

MTB may also use invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain PII. MTB may use this information to improve marketing programs and content.


In order to further your web experience andMailThisBack’s business , MTB provides links to selected other web sites. MTB is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while MTB will protect your information on MTB owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third-party web sites, including web sites owned or controlled by independent franchisees, third party owners of hotel, resort, interval ownership, or residence properties that may use the name of a MTB brand, or web sites not controlled or authorized by MTB. Third-party web sites that are accessed through links on our web sites have separate privacy and data collection practices and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personal information. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.


MTB does not seek to obtain nor does it wish to receive information directly from minors; for this reason, when requesting information, we seek to determine a respondent’s age. We cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future MTB marketing communications.

Additional Terms and Conditions applicable to the shipment of Medical and Lab Garments and Gloves

MailThisBack does not accept any item contaminated or potentially contaminated with biohazardous material. By agreeing to these Additional Terms & Conditions in Respect of Apparel Shipments, you hereby agree to ship only such apparel as conforms with the following provisions. Any apparel shipped in contravention of these Terms may be rejected and subject to additional shipping and handling charges. In addition, your ability to make future shipments could be affected.

All apparel must be reviewed during de-gowning to ensure compliance, safety and proper disposal.

Identifying Biological Contamination

  • Apparel that has the presence or the reasonably anticipated presence of blood or other potentially infectious materials is considered contaminated and may not be shipped to MailThisBack.
  • Apparel with liquid or semi-liquid blood or other potentially infectious materials; contaminated items that would release blood or other potentially infectious materials in a liquid or semi-liquid state if compressed; items that are caked with dried blood or other potentially infectious materials and are capable of releasing these materials during handling; pathological and microbiological wastes containing blood or other potentially infectious materials may not be shipped to MailThisBack.

Identifying other contaminants

  • You may not ship garments with excessive amounts of other contaminants, which may include but are not limited to chemicals, potent compounds, flammable, acidic, poisonous, toxic or other hazardous materials.

Identifying Acceptable Apparel

  • Apparel that does not have the presence of blood or other potentially infectious materials
  • Apparel that has not come in contact with blood or other potentially infectious materials
  • Apparels used in chemical labs in accordance with limited quantity exemptions
  • Garments used in manufacturing